We’ve compiled answers to the most common questions about our services, policies, and processes. If you’re unsure about something, you’ll likely find the answer here.
Whether you're wondering how the process works, what documents you need, or how to reach us—we’ve answered it all below so you can get the help you need, fast.
You’ll need a government-issued photo ID, proof of ownership, and payment for any applicable fees. Contact us to schedule your release.
Our storage facilities are open Monday through Friday from 9AM to 5PM. Weekend and after-hours pickups may be arranged by appointment.
Once your vehicle has been recovered, it’s transported to one of our secure, gated storage lots. Contact us with your case number for the exact location.
Yes. Please call ahead to schedule a time and bring valid ID. You’ll be allowed to remove non-installed items from your vehicle.
We accept cash, credit, and debit cards. Some locations may also accept cashier’s checks—please call ahead to confirm.
If a vehicle is not redeemed within a set period, it may be processed in accordance with state laws, including auction or disposal.
Yes. All our storage facilities are equipped with surveillance cameras, gated access, and monitored around the clock.
Yes, but they must bring a notarized letter of authorization from you along with their own photo ID.
Once all documents and payment are provided, most redemptions are completed within 30–60 minutes.
You can reach our support team directly through our contact us page or by calling the phone number listed on our website.