Everything You Need to Know About Getting Your Car Back

Unlimited Recovery takes full responsibility for our actions, and if we’ve damaged your vehicle, we will either repair it or cover the cost of the repairs. If you believe that your vehicle was damaged during towing, please ask the office attendant for a damage claim form. You'll have the opportunity to provide your contact information and describe the alleged damage. You will also need to confirm under penalty of perjury that you believe the damage was caused by us and was not pre-existing. Your claim will be forwarded to a manager, who will review it and then contact you to discuss the findings and next steps for resolution.

Yes, in North Carolina, you can pay a "drop fee" if your vehicle has not yet been removed from the property. The maximum drop fee is set by North Carolina state regulations. This fee can be paid using exact cash (drivers do not carry cash or change), Visa, or Mastercard. If you pay the drop fee and the driver does not provide you with a receipt, please contact our office immediately to report this violation.

No. Unlike some competitors who only accept cash, North Carolina regulations require that non-consensual tows can be paid for using Visa, Mastercard, and cash. Unlimited Recovery gladly accepts all these payment methods to make the process easier for you.