We understand that having your vehicle towed is a significant inconvenience and expense. Please keep in mind that your vehicle was towed at the request of a property owner, and we are enforcing their parking rules. Our customer service agent is not responsible for parking your vehicle or making the decision to tow, so we kindly ask that you treat them with respect. In return, we will ensure that the process is as smooth and pleasant as possible for everyone involved.
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To make the vehicle recovery process as easy as possible, here are a few key details to note:
Forms of Payment: We accept exact cash, Visa, and Mastercard. If using a credit or debit card, the card owner must be present with a matching state-issued ID.
Fees: The rates for non-consensual towing from private property are regulated by the Public Utilities Commission:
Hook Fee: $239.88
Mileage: The PUC adjusts the mileage rate monthly. Check the latest rate here.
Storage Fee: $46.08 per 24-hour period.
After-Hours Release Fee: $101.40 (by appointment via 24-hour dispatch).
Administration Fee: $75.00 for notifying owners, lien holders, and authorities per state law.
For questions or concerns about rates, please contact the Public Utilities Commission Consumer Affairs hotline at 303-894-2070.